Refund Policy

We book your flights with the airline on your behalf, so any refund comes from the airline under the fare rules of your ticket. We claim it for you, and pay it on to you once the airline pays us. The fare rules are in your quote; ask us if you want them explained before you book.

• Refundable fares: the fare and taxes, less any cancellation charge in the fare rules.
• Non-refundable fares: usually only the government taxes and airport charges that the airline did not have to pay because you didn't fly. Some airlines charge to process even this.
• Partly used tickets: depends on the fare rules; often little or nothing is refundable once a journey has started.

Our own service charge covers work already done to book your flights, so it is not refunded when you choose to cancel, unless the booking was never ticketed.

Contact us as soon as you know, and before the flight departs: WhatsApp +44 7417 564704, email info@wickettravel.com, or message us in your booking on the portal. Give your booking reference and the names of the travellers cancelling.

• We check the fare rules and tell you, in writing, what you will get back before we cancel anything.
• If we charge a fee to process the cancellation, we tell you the amount first and only charge it if you agree. It is deducted from the refund, never charged separately.
• We cancel with the airline only after you confirm.

If you simply don't turn up for a flight (a “no-show”), most fares lose any refund except, sometimes, unused taxes.

You are entitled to a full refund of the unused ticket if the airline cancels your flight or makes a significant schedule change you don't accept. We tell you as soon as the airline tells us, explain your options (rebooking, a refund, or a voucher if you prefer one), and claim the refund for you.

• We do not charge a service fee for refunds caused by an airline cancellation or schedule change.
• Compensation and expenses under UK261/EU261 (for example for long delays) are paid by the airline. We will point you to its claim process and help where we can.

Our promise: we pay you within 14 days of receiving the refund from the airline, to the original payment method (or, for bank transfer payments, to the account you paid from).

Airlines set their own processing times, which can be anywhere from a few weeks to several months, and longer during widespread disruption. We chase the airline for you and keep you updated, and you can ask us for a progress update at any time.

• Fares marked non-refundable, apart from any taxes the airline refunds.
• Missed flights, missed check-in and no-shows.
• Refused boarding or entry because of passports, visas, health requirements or conduct.
• Visa fees — see our Visa Service Terms.
• Our service charge once a booking has been ticketed, when you choose to cancel.

If we booked something different from what you agreed, we will fix it at no cost to you, or refund you in full if it can't be fixed.

Please contact us before raising a chargeback so we can help; a chargeback on a ticket the airline has already refunded to us can delay your money. Card payments may be protected by section 75 of the Consumer Credit Act 1974 (credit cards, over £100) or your card provider's chargeback scheme. Flight-only bookings are not ATOL protected.

Email info@wickettravel.com or WhatsApp +44 7417 564704. Not happy with how a refund has been handled? Follow our complaints procedure.